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| Relationship Poker for
Results |
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| Winning
the Customer Relationship Game |
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2 day
executive workshop |
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2-Day workshops provide in-depth theory
and exercises plus case studies, research highlights and
senior management presentations developed specifically
for your company. Designed for senior executives and managers.
Sessions include in-depth coverage of the principles of
customer relationship theory, custom exercises and ample
Relationship Poker™ game time. All participants
receive a personal copy of the RP PlanWriter
wizard.
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us about booking this Workshop |
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| Front Line Program |
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Delivering Exceptional Service on the Front Line! |
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Front line employees are central to your
ability to deliver a sustained and positive customer experience. This
two day workshop begins with a focus on the customers to create the
greatest return in customer satisfaction. Day two focuses on the
employee, what steps need to be taken to manage their own reactions and
emotions and how to deal with difficult customers.
Contact
us about this service
Front Line (PDF)
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| PlanWriter Plus |
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Post workshop support services –
50-Fold Action! |
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All Relationship Poker graduates receive
a copy of the easy to use RP PlanWriter wizard.
Senior analysts are available to evaluate, edit and
assemble your teams Action Plans into an integrated
corporate or division plan. If desired, one-on-one plan
building sessions can be scheduled for individuals.
Deliverables include master schedule, consolidated budgets
and preliminary specifications.
Contact
us about this service
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