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Phase
I – Alignment and Knowledge
Transfer
Executive
Workshops
Your business transformation
begins with a fast paced and highly
interactive learning experience tailored
to your company. Participants are
grouped in cross-functional teams
to mobilize internal knowledge and
create alignment of objectives. Using
both collaborative and competitive
activities, the participants gain
an in-depth look at customer interactions
across the organization and acquire
hands on experience with 52 new tools
and practices.
Participants take valuable resources
back to the office, including workbook,
Relationship Poker Delight Deck and
PlanWriter software.
Phase
II – Getting to Delight –
Action Plans
One on One
Coaching
Following the workshop, plan
building sessions are held with each
participant. Using PlanWriter software
and the complete set of tools introduced
in the workshop, we assist your managers
to build custom actions plans for
their department or division.
Individual plans and their associated
timelines and investments are then
consolidated and assembled; for
senior management review and decisions
as to which activities are expected
to yield the most effective results.
Phase
III – Return on Investment
Performance Measurement
In order to evaluate the
effectiveness of customer-related
initiatives, your company needs
relevant mechanisms in place to
measure performance: at the baseline;
for period over period comparison;
and on an ongoing basis. This may
also require the development of
new performance standards.
Depending on your unique requirements,
Quay’s involvement may be
as simple as identifying which of
your existing measurements and capabilities
best match the customer relationship
objectives, or as extensive as providing
recommendations and acting as a
project manager to work with internal
/ external software providers.
Contact
us about this service |
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