Quay Communications Inc.      
 
 
 
     

  Plan to Profit
 
The best investment you can make in your plans to profit from the 2010 Olympics is in your people. Energized, engaged personnel will go to extraordinary lengths to deliver a calibre of service that will build your corporate reputation and drive your sales before, during and after the Games.

 Meet the Trainers (PDF)


The Front Line Program
















This program is available in a One Day, Two Day, or Three Day Workshop

QUAY offers a proven customer service training program unlike any you have seen before - a program that connects your employees with the true meaning of service and gives them all the tools they need to deliver consistently.

QUAY has successfully delivered this customer service training for West Coast Express, BC Ferries, JFK AirTrain, and GO Transit.


The Front Line Program (PDF)
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Activate Your Service Strategy

























One Day Management Workshop or Half Day Executive Session

A fast paced and engaging executive learning experience tailored to your sector. Designed for senior executives and managers who want to take their service strategy to the next level. Sessions include thought provoking coverage of the principles of customer relationship theory, interactive exercises, and action plans to take back to the workplace. All participants receive a personal copy of the QUAY PlanWriter wizard.

As follow-up to the workshops, we are also pleased to offer our consulting services in the development of '50 Fold' Action Plans for your team. See PlanWriter Plus package below.

The Profitability Play (PDF)
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PlanWriter Plus
















Post workshop support services –
50-Fold Action!

All Relationship Poker graduates receive a copy of the easy to use QUAY PlanWriter wizard. Senior analysts are available to evaluate, edit and assemble your teams Action Plans into an integrated corporate or division plan. If desired, one-on-one plan building sessions can be scheduled for individuals. Deliverables include master schedule, consolidated budgets and preliminary specifications.

Contact us about booking this Workshop
   
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