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President
Jan Pezarro
Jan Pezarro has served
in senior executive positions
in the public and private
sector, including president
and CEO for West Coast
Express, executive director
Marketing & Sales
Blackcomb Skiing Enterprises
and was the first Vice
President Marketing &
Customer Services for
the Greater Vancouver
Transportation Authority
(TransLink). More recently
she was COO with Stratford
Internet Technologies
and is now an entrepreneur
and management consultant
based in Vancouver, Canada.
The sustained level of
service quality and customer
satisfaction under her
stewardship as CEO with
West Coast Express was
recognized with the prestigious
year 2000 Quality Council
of BC Award of Distinction.
Jan is widely regarded
for her ability to help
organizations improve
profitability and market
share with a specific
emphasis on strategic
planning, branding and
customer satisfaction.
She has developed and
launched hundreds of successful
brands, products and services
in her career and is well
known for her achievements
in building market share
for existing businesses.
She has been the recipient
of numerous industry awards
for marketing, service
quality and program design.
Jan has recently launched
her first proprietary
business solution –
Relationship Poker™.
She developed this unique
tool based on the best
of business and adult
learning theory, the best
practices of successful
companies across North
America and a lot of personal
experience! She is currently
working on her first business
book, Relationship
Poker™
Winning at the Customer
Relationship Game.
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Vice
president Business Development
Andy Schimmel
Andy is a senior private
sector sales and marketing
professional with extensive
experience in commercial
real estate, real estate
development and general
management. His commercial
real estate experience
includes 13 years as a
commercial broker with
Colliers International,
2 years as general manager
Sea to Sky Real Estate
in Whistler, BC and 2
years as vice president
marketing and business
development for IR Capital.
Specializing in bringing
new projects to market,
Andy’s experience
includes a multitude of
successful office, retail,
hotel, multi-family and
single-family developments.
Most recently he completed
the Internet Marketing
Certificate Program at
the University of British
Columbia.
Andy has extensive
experience in event management
and served as Assistant
Chief of Course for the
Men’s Skiing events
at the 1988 Calgary Winter
Olympics.
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Customer
Relationship Strategist
Valder Belgrave
Valder brings more than
sixteen years marketing
and advertising experience
to the firm. He secured
six years of experience
in advertising account
management, both in the
United Kingdom and the
Caribbean, providing marketing
communications counsel
to a range of international
clients.
Most recently, Valder
spent ten plus years in
a number of marketing
management and new product
development positions
with the Greater Vancouver
Transportation Authority
– TransLink, where
he played a key role in
integrating customer research
& insights into the
development of new services.
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Technology
Affiliate
George Hofsink PMP
George provides technology
expertise and project
management. He has more
than ten years’
experience in the design
and implementation of
information management
solutions in the public
and private sectors. Specific
technology planning services
have included analyzing
business processes and
issues, creating and implementing
change recommendations
that extend to technology
upgrades and business
process improvements.
Technology improvement
initiatives have extended
to enterprise resource
planning, customer relationship
management, maintenance
management, and project
management solutions in
multi-location, <1,000
user organizations. George
is a Project Management
Professional (PMP) and
introduces clients to
the Project Management
Body of Knowledge (PMBOK)
framework when planning
the implementation of
projects.
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US
Agent
Debbie Siegel
Debbie has more than 18
years of business management,
marketing, product management,
and product development
experience in the high-tech
industry. Located in the
San Francisco Bay Area,
she consults with the
Forum for Women Entrepreneurs
and is responsible for
the design and implementation
of the NextGEN CEO program
and workshops. Previously,
she was with Telera as
Vice President Customer
Applications & Services,
leading the implementation
& professional services,
application development,
training and ongoing customer
relationships with enterprises
using the Telera Voice
Web Infrastructure. She
joined Telera from Aspect
Communications where she
was General Manager of
the Automation business
unit, responsible for
delivering hardware, software
& customized application
development for customer-based
transactions. Previously,
she was Vice President
of Vancouver-based Dynapro
Systems heading up a business
unit developing software
and manufacturing touch
screen solutions for Rockwell
Automation. Debbie also
held various product management,
program management and
marketing positions while
at Philips NV. Debbie
received her MBA from
McGill University in Montreal,
Quebec and holds a Masters
in Linguistics from Universite
Paul Valery in France
where she also completed
her undergraduate studies.
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Training Affiliate
Alessandra Ringstad
Alessandra is a professional trainer and career coach. She has an impressive record of achievement in corporate and language training and career counselling. Local and overseas experience in the service and training industries allows her to achieve extraordinary results in a variety of environments. Alessandra is a certified True Colours Facilitator and a certified Profitability Play Facilitator.
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Training Affiliate
Richard Casavant
Richard brings more than 20 years experience in HR consulting and people development, with an emphasis on high performance work teams and service delivery systems. He built GE Aerospace’s, high-involvement work teams in one of Jack Welch’s two manufacturing plants and continues as an adjunct professor at several colleges in the US.
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